Privacy Policy

Serena Lan Counseling, operated by licensed therapist Serena Lan, values and prioritizes the privacy of individuals accessing our website. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By visiting our website, you agree to the terms outlined in this policy.

Information Collected:

We may collect personal information, including but not limited to, your name, contact details, and any other information you voluntarily provide through forms or correspondence on our website. Additionally, we may automatically collect non-personal information such as IP addresses, browser type, and device information for analytical purposes.

Use of Information:

The information collected is used for the purpose of providing counseling services, scheduling appointments, and improving our website. Your personal information will not be shared, sold, or disclosed to third parties without your explicit consent, except as required by law.

Confidentiality and Security:

As a licensed therapist, Serena Lan adheres to strict confidentiality standards. All personal information shared during counseling sessions, whether in person or through virtual sessions, is treated with the utmost confidentiality and will not be disclosed without your explicit consent. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Appointment Scheduling:

If you choose to schedule appointments through our website, your contact details will be used solely for scheduling and communication related to your appointments. We utilize secure and HIPAA-compliant platforms for virtual sessions to ensure the confidentiality of our interactions.

Cookies and Analytics:

Our website may use cookies and similar technologies to enhance your browsing experience. These technologies collect non-personal information to analyze website traffic and usage patterns. You have the option to disable cookies through your browser settings; however, this may impact certain functionalities of the website.

Third-Party Links:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Updates to Privacy Policy:

Serena Lan Counseling reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with a revised effective date. We recommend checking this page periodically for the latest information.

Contact Information:

If you have any questions or concerns regarding this Privacy Policy, please contact Serena Lan Counseling at serenalancounseling@proton.me.

By using our website and services, you acknowledge and agree to the terms outlined in this Privacy Policy.